introduction
Diamond Exchange is a diamond and jewelry manufacturing company – members of the Diamond Exchange. The company is located at the Diamond Exchange in Ramat Gan, in the Diamond Building, 26th floor, 21 Toval Street, Ramat Gan.
You can purchase diamond jewelry and gemstone jewelry on the website through a secure purchase or in a personal meeting by prior arrangement at the company’s offices at the Diamond Exchange in Ramat Gan.
the site
The Stock Exchange Diamonds website (the “Website”) operated by the Stock Exchange Diamonds Company and also known as a sales site for the purchase of diamond jewelry and gemstones (“the Product”)
What is stated in these regulations in the masculine language is for convenience only and the regulations refer to members of both genders equally
The purchase through the site is subject to the conditions specified in these regulations
The mere purchase of the product on the website will constitute a declaration by the customer that he has read the instructions of this regulation, understood them and agreed to them. The regulations constitute a binding contract between you and the company.
the purchase
The purchase on the website is possible for anyone over the age of 18.
introduction
1. Rotmans Diamond Exchange Center Ltd. (the “Company”) is a manufacturer and marketer of jewelry and diamonds. The company is located at the Diamond Exchange in Ramat Gan, in the 26th Floor Diamond Building, 21 Tovel Street, Ramat Gan, and at the email address [email protected]. co.il.
2. You can purchase diamond jewelry and gemstone jewelry (“the products”) through a secure purchase on the website, or in a personal meeting by prior arrangement at the company’s offices at the Diamond Exchange in Ramat Gan.
3. What is stated in these regulations in the masculine language is for convenience only, but it refers to both women and men both in the singular and in the plural.
4. An order through the website is subject to the conditions specified in these regulations. Using the website, ordering the products, on the website constitutes a declaration by the customer that he has read the instructions of this regulation, understood them and agreed to them. The regulations constitute a binding contract between the user and the company.
Order on the website
5. Using the website and placing an order constitutes a declaration by the user that he has read the instructions of these regulations, understood them and agreed to them, and that the process of ordering through the website will be subject to the conditions detailed in these regulations, which constitute an agreement between the user and the company, and that he and/or anyone on his behalf will not have any claim or a claim against the company and/or anyone on its behalf and/or any of its managers and/or any of its employees with the exception of claims against the company only in respect of an express obligation of the company according to law or according to these regulations.
6. In any case of a contradiction between what is stated in these regulations and another publication, what is stated in these regulations will prevail.
Order conditions
7. The terms of placing an order on the website will be subject to the following. All prices, quotations and descriptions appearing or mentioned on the website are subject to their availability, do not constitute an offer on behalf of the company, and the company is given the right to change or correct them at any time.
8. An order sent by the user constitutes an offer to purchase products from the company in accordance with the conditions on the website, and is subject to the company accepting the offer at a later date. The company is not obliged to accept the offer and is entitled not to accept the order for any reason.
9. Acceptance of the order by the company will come into effect only if and as soon as an official confirmation of the company is given and a purchase invoice is issued. Before the offer is accepted by the company, an e-mail message may be issued for technical confirmation of the order, and it is clarified that any such automatic confirmation message does not constitute an official acceptance of the order.
10. Although the company does everything possible to ensure that the items listed on the website are available for ordering, the company does not guarantee that all the items advertised on the website will be in stock. In the event that the company is unable to handle the order or deliver it for any reason, the user will not be charged for any payment he made for the item that was not delivered, and if charged, he will be credited.
11. The order on the website is subject to the following cumulative conditions (a) the orderer is 18 years of age or older (b) the order is by credit card only and is subject to approval by the credit company (c) the order involves filling in correct and complete details such as: the customer’s correct identity number, residential address and product delivery address .
12. The prices of the products on the website include the VAT and appear on the website at the price after discount and promotions, there is no doubling of promotions and additional discounts.
13. The company reserves the right to stop the marketing and sale of the product at any time, as well as deny the right to purchase on the sales site at its discretion.
14. If an order has been placed for a product that is not in stock, the company may inform the customer of the lack of the product and allow him to purchase a similar product, or return his money using the credit card to which it was charged at its discretion.
15. The customer is responsible for the accuracy of the address entry. Delivery to the address entered by the orderer, up to 5 business days from the date of confirmation of the order by the company, and confirmation of payment by the credit company, and subject to the availability of the delivery company.
Customized products and/or personalized design and also, a customized diamond ring will be sent up to 30 business days.
16. The purchase is secure and the transfer of the credit card data on the website is carried out in a secure portal.
17. With each purchase, the customer will receive an invoice and receipt, a warranty certificate, and a jewelry box.
18. The company is not responsible for delays in the delivery of the product due to reasons beyond its control such as – closures, strikes, embargoes, unavailability on the part of the customer or any other reason beyond the control of the Exchange Diamonds Company.
19. The company updates the prices of the jewelry from time to time, there may be technical errors in good faith in the prices published on the website, or in the price update when a product is changed on the website, in the publication of a product that does not exist in stock or a picture of a product that does not exist, or a picture for illustration, etc. It is clarified that publishing a price A mistake will not obligate the company. In case of a mistake, the customer will be able to order the product at its true price, or receive his money in the way he paid for the product.
20. The gemological examination of the diamond jewelry and gemstones is performed through external, professional and well-known gemological laboratories. When purchasing a diamond or gemstone from the company, the company will attach a gemological certificate that will testify to the characteristics of the product according to the inspection of that laboratory. The customer is aware that there may be differences between different gemological laboratories, and no different evaluation by a gemological laboratory other than the one ordered by the company is performed, in order to establish any right or claim for the customer. At the time of ordering, the customer agrees and confirms that the certificate is acceptable to him to his satisfaction. The company will not accept any claim or complaint or claim based on an independent gemological test that is done after the purchase of the product.
Returns and cancellations
21. The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law, 1981-1981 and the Consumer Protection Regulations (Transaction Cancellation), 1971-2010 (“the Law and Regulations”). In accordance with the provisions of the law and regulations, there is no right of return for products that were manufactured especially for the consumer according to special requirements or measurements, as well as for jewelry whose price exceeds NIS 3,000.
22. Subject to the provisions of the law and regulations, the customer will be entitled to return the product within 14 days of receiving the product without cancellation fees. The cancellation of the deal will be done by contacting the company’s customer service by phone or by e-mail at [email protected] and will only be valid after receiving an e-mail or a phone call from the company confirming the request to cancel the deal. In the event that the cancellation is approved, the customer will return the product to the company in its original packaging, together with the original invoice, when all the costs involved in returning the product will be applied to the customer.
23. A refund will be made to the letter
The website allows customers to buy the product conveniently, easily and safely via the Internet
You can purchase the product on the website at any time until the stock runs out
The purchase on the website is by credit card only and the transaction will be carried out after approval by the credit card company
The price of the product on the website includes the VAT
The company reserves the right to stop the marketing and sale of the product at any time, as well as deny the right to purchase on the sales site at its discretion.
Conditions for placing an order-
The ordered products are in the company’s stock at the time of placing the order
Approval of the transaction by the credit company
Filling out details completely and correctly, including name, surname and delivery address.
Below are the details required to be filled in when ordering: first name, last name, postal code, telephone, city, zip code, e-mail, address for product delivery and payment details. When entering these data, the customer guarantees that they are correct. It will be clarified in all language: submission of false personal details is a criminal offense and it is the customer’s responsibility to fill in their exact details when placing the order for all types of purchases
The order must contain full identity between the credit card holder and the orderer, including an identity card and delivery address.
Confirmation of the order definitively by the Stock Exchange Diamond Company.
If an order has been placed for a product that is not in stock, the company may notify the customer of the lack of the product and allow him
or purchase a similar product, or refund his money using the credit card charged.
The order does not constitute a final confirmation of the purchase. Only the confirmation of the Stock Exchange Diamond Company after checking the order constitutes confirmation of the purchase.
After placing the order, the customer will wait for final approval from the Stock Exchange Diamond Company and will receive a notification about the execution of the transaction.
Deliveries up to 5 business days to the address requested by the customer.
The purchase is secure and the transfer of the credit card data on the site is carried out in a secure portal.
With each purchase, the customer will receive an invoice and receipt, a warranty certificate, and a jewelry box.
The Exchange Diamonds Company is not responsible for delays in the delivery of the product due to reasons beyond its control such as closures, strikes, embargoes, or the customer was not available for the shipment made for him, or any other reason beyond the control of the Exchange Diamonds Company.
The company updates the prices of the jewelry from time to time, at the same time if an unusual and clear mistake has been made in good faith, as a result of typing or a bug on the website, this will not obligate the company. The company may inform the consumer of the mistake made and allow him to purchase the product at its original price, or return the customer’s money through the credit company.
Returns and cancellations
The customer may cancel the transaction and return the jewelry within 14 days of placing the order without cancellation fees, provided that he purchased through the Exchange Diamonds website.
Cancellation of the deal will be done by contacting the company’s customer service by phone or by e-mail. The cancellation of the deal will be valid only after receiving an e-mail or a phone call from the company confirming the request to cancel the deal. In the event that the cancellation is approved – the product must be returned to the company in its original packaging, while all costs involved in returning the product will be applied to the customer. The return of the product will be done when it is in its original packaging together with the original invoice and that 14 days have not yet passed from the date of purchase of the product.
If the transaction is canceled after the customer has already received the product, the customer will bear the cost of shipping the product back to the company.
Delivery and transportation of the product
The company will take care of delivering the product to the customer to the address typed by him when making the purchase on the sales website, within 5 business days.
The company will not be responsible for any delay and/or delay in delivery and/or non-delivery caused by force majeure and/or events beyond its control.
The product will be delivered to the address provided by the customer at the time of purchase.
Customer Service
Kochavit 9744 For any questions or inquiries about the product, you can contact the company’s service representatives by phone
Warranty and service
The warranty is given for life. as specified in the warranty certificate provided to the customer.
The warranty is only valid for a customer who holds an original proof of purchase and only if the purchase was made through the Exchange Diamonds website or the offices of the Exchange Diamonds company. The company reserves the right to require the customer to prove that he is the original purchaser of the product
The company’s responsibility will not apply in cases where the defect in the product is caused by injury
The warranty will not apply in cases of loss of the jewelry after purchase.
Information security and privacy
Diamond Exchange Company may use the information provided in the form in order to bring you the requested information and services. This personal information will not be disclosed nor will it be used further for marketing purposes without permission. The company takes acceptable precautions in order to maintain, as much as possible, the confidentiality of the information. In cases beyond the company’s control and/or resulting from force majeure, the company will not be responsible for any damage of any kind, direct or indirect, caused to the customer, if this information is lost and/or used unauthorized
The company undertakes not to make use of the information provided to it by the buyers except in order to enable the purchase on the sales site and in accordance with any law.
Intellectual Property
Diamonds of the Exchange All intellectual property rights in this sales site are the exclusive property of the company
Do not copy, reproduce, distribute, publish or use in any other way any information from the website and/or this sales website, unless consent has been given in advance and in writing on behalf of the company.
Law and Jurisdiction
The interpretation and enforcement of these regulations and/or any action or dispute arising from it shall be made in accordance with Israeli law only and the competent court in one of the districts of Tel Aviv-Yafo, Haifa, Jerusalem or Israel shall have exclusive jurisdiction
